This site sent me a fake letter claiming I would require an Ignition Interlock Device. They claimed there information was obtained from OPRA ( New Jersey Open Public Records Act. Please ignore these letters they are probably false. It just a way for this company too make money off people.
From day one I have had nothing but issues with this device. The wire has been replaced, the device has been replaced, it does device lockouts randomly and today it drained my battery after I blew in it and tried to start my car. One of my random “device lockouts” happened because “my battery died 5 times” or so the system said when they ran their little scan of the device. Not once did my battery actually die (I think i would of noticed) but even then at that moment where the device was telling them it was a problem in the battery… they failed to tell me that you need a certain voltage or wattage or WHATEVER battery in order to run the device properly… UNTIL today when I called to inquire as to why my car died in front of my own eyes impeding me from getting to work.
During this phone call she put me on hold a total of 4 times at random parts of our conversation. The last time she put me on hold I was on hold for 5 minutes and then got cut off. I called again and before I could even get a word out I was on hold… again. Waited another 2 minutes, got disconnected… again. I called and she sounded clearly annoyed that I wasn’t holding as she emphasized the words “please hold” as if I was the one annoying her when in reality it’s pretty annoying to be constantly disconnected and by the time I try to tell her I’m being disconnected over and over again I’m already on hold for the third time. So I decide to hang up and call back, she clearly knows it is me calling back because now she’s even more annoyed with me. Except she still won’t let me get a word out before I’m on hold again. I wait for another 5/7 minutes and I decide to hang up. At this point it is 8:50am and I had been trying to have some what of a conversation with this lady about my device since 8:25am and I go into work at 9am. I had to call AAA and pay to get my car jumped so I could show up late to work and still have not a single answer from the people who installed this machine into my car. Terrible. I am so unbelievably unhappy and if my license wasn’t dependent on having this thing in my car, I would of already ripped it out and left it hanging on their garage door. GOOD FOR NOTHING.
I had a problem starting my car. I called for technicel assistance and I gor Chris. He worked with me until the problem was solved. It seemed that a bottle of wind shield washer fluid had turned over in the trunk and was making the sensor go crazy. He stayed on the phone until we resolved the problem and I was able to start the car up. The day before my vacation. Thanks INTERLOCK for having such a devoted and professional employee.
Mike Green was extremely pleasant and helpful through a stressful time having to receive the interlock to my car. He explained everything and help me understand what was being done to my car. He is an asset to the company! Thank you!
Mike Green, the installer from Kenilworth was extremely helpful and knows his stuff!! He came to my house and fixed my car faster than I thought was possible. I would recommend this company to everyone.. Thanks again Mike!!!
Michael was great company is awesome
Extremely helpful staff. Always quick and efficient. Mike G at the Kenilworth location is one of the most knowledgeable technicians I have ever met. Was able to fix the electrical issues with my car that no one else could figure out. I would recommend interlock device of NJ to anyone who needed this. DEFENATLY five stars!!!!!
I went to the Pleasantville location for the duration of this process, I was fortunate enough to deal with Micheal. Not only did he make it simple and easy, he was very professional and always got me in and out as quickly as possible.
Matt in Saddle Brook is a DREAM come true! Super helpful, incredibly punctual and always works very efficiently with a smile on his face. Please tell his boss that he deserves a promotion! He is the employee that every business should have – smart, quick, personable, professional, honest and dependable.
I had no problem at all dealing with the guys.
Interlock NJ since day 1 has always been so helpful with anything I’ve ever needed. Even years after I’ve completed interlock they still helped me with a serious issue i was having, thank you so much. Recommended to anyone unfortunate enough to require an interlock device, at least you’ll be in good,helpful and understanding hands.
Always fast and friendly service.
Always fast and friendly service.
I give them 5 stars. Matt and Jason were the best! I highly recommend Interlock Device of New Jersey if you should require this service. Fast, knowledgeable, and professional. Thank you!!
Excellent service! Very friendly and helpful staff.
This company, location and workers has been extremely helpful and pleasure to deal with! They have always been quick with service and takes you on time. I have been and will continue to recommend this company and location to everyone I know who needs to get an interlock device. They have made this process very easy and satisfying for me!
Anthony from the Kenilworth location has been one of the best to deal with!
Very friendly people uplifting people put myself in a bad situation they took care of me and help me make my situation better thanks guys
Great service. Quick and easy!
Good Service. All the time
I went to the Berlin shop and they were very nice and helpful given the difficult situation. Chris is a master technician and was able to hook up my all electric vehicle without issues.
Fast service and great treatment of customers. Helped make an awkward situation better.
Matt from Saddlebrook showed nothing but GREAT customer service and I would recommend anyone in this situation to him.
Matt was excellent in service and overall human
Matt, the gentleman who calibrated my device each month in Saddle Brook was a super nice man. Loved speaking with him and i just may miss him each month, even though he is right next to our offices….
Fast, friendly and fantastic service at interlock of Hamilton.
Great Matt helped
Service was excellent at the Toms River nj location
They were helpful and got me in and out quickly
Thank you for all your help!
Very easy process to go through with them. Very good customer service on the phone and at the offices. No judging , everyone was so chill throughout my 7 months. Matt was very quick and efficient when removing my device.
The guy here at the CherryHill location made this very easy going. Very knowledgeable about everything and helpful. I totally would recommend this location to anyone.
Thank you to every single interlock person I met or spoke with the last six months. It was a big mistake on my part for needing to have the machine in my car and I was scared and upset but each one of you made it better. You were all nice and professional and I never felt judged even though I judged myself for making this mistake. Thank you
Great staff but honestly, I never want to step foot in here again.
Quick and easy service.
Free installation and removal
Dudes are cool, get the job done, and cut you some slack in a hard spot.
This guy is great. He makes a bad situation bearable. Quick on all of the work, generous with information and kind.
Gracias para servicio a interlock device y a mateo
Gran Servicio Gracias a Mateo y Interlock Device para todo recomiendo a todo
Friendly staff always very helpful!
All the guys here are super friendly and helpful. They have definitely made this process a lot easier.
My experience with Interlock of Nj was spot on and perfect. They were speedy with the process and never had one problem with coming into see them. Thanks for keeping the roads safe! Really appreciate everything. Thanks again.
MATT THE INSTRUCTOR/INSTALLER WAS A GREAT HELP DURING MY PROCESS WITH THE INTERLOCK DEVICE.
They make it a very easy process and always easy to get a hold of and talk to a Person I highly recommend this place
I recently visited this location. They are super friendly and excellent customer service. The person Matt that has been helping me has been extra helpful and extremely flexible throughout the process. I would recommend this company/location in the event the need comes up. Thanks again for a smooth pleasurable experience.
Matt was very professional when it came to his job. The installation and the recals were quick and easy afterwards. I thought this experience would be horrible, but overall this location made the process much easier to deal with.
very nice very helpful
Everything went easy from install to removal, the guys here are very helpful and always do what they can to accommodate you
Anthony is the man, life saver, super patient, and friendly. Makes me look forward to getting my device serviced. Employee of the year.
Thanks the service is excellent @ north Brunswick interlock device thanks so great service
Service technician at the North Brunswick location is quick, efficient and courteous!!!
I’ve had a great experience coming. Joe has always been very helpful and nice.
Kevin is an awesome employee and the staff is friendly. Fast and prompt service. Highly recommended
Great location. Great and friendly service. -I’m able to be seen right away!
Matt, the person that works there, is super patient and has taken a lot of time to make my mother feel comfortable. She is an older lady who is an immigrant to this country and he has the heart and patience to deal very well with her. Every time I come here, he is in a good mood and always answers my every question with the correct, and exact information. He is a great person, and a great employee to this place.
Service was excellent. Highly recommend
Had great experiences thanks
My experience with interlock of New Jersey in North Brunswick was great
Everyone was very helpful and friendly. They are fantastic!
I just recently got my device removed and I didn’t have one issue or problem in the entire 6 months! Guy was extremely friendly, helpful and professional and the staff in the office is always pleasant when I call. I will definitely be recommending this company in the future! Thanks
They contact you to remind you of appointments.Never had a problem with this company.Very understanding and professional.
Great service in and out in minutes… Matt is great and answers all questions.. good guy and doesn’t judge
He was fantastically polite.
Mike was great! I highly recommend going to the saddle brook location!! Quick and friendly service!
As hard as it is to go through this experience, the staff at Interlock of NJ in Berlin, NJ, especially Kevin, made it as easy as it could be. Friendly and positive, encouraging, as well, made it a lesson well learned. Thanks for your professionalism!!!
Obviously nobody wants to go through the annoyance of having this device in their vehicle but if you’re in need i can’t recommend them enough. Quick, painless, extremely reasonably priced and my technician Kevin was always pleasant each time i needed the device serviced.
My experience with the interlock company was great at the Kenilworth location . I had the device in my car for 13 months & overtime time Juan & Anthony were both very helpful . I definitely recommend the Kenilworth location to anyone who unfounetelly has to use this device.
Joe is a great installer and friendly person! Made my experience smooth and easy.
Juan is cool guy and service was quick. They made my eperiance easier to deal with .
Great experience and people! apprecite the service thanks again guys
Transferred from different device and state and Juan was awesome helped with all questions and gave great info about device.
Great service from BOTH Anthony and Joe
Mike is always so nice when I see him. He always has a smile and greets me warmly. I don’t mind coming here even though it’s for unfortunate circumstances. See ya next month mike!
Quick and friendly. Willing to work around your schedule
Great service, always available when you need them. Turned a stressful experience into a much less stressful experience. Thanks Joe!
My son actually needed to have interlock device installed. This company has never been a problem. As a matter of fact if you have one they were always willing to work with you. From what I’ve heard about other companies being expensive yo install and remove the device, this company installs and removes free of charge. Monthly payments were reasonableven as well. I would highly recommend them and have to other people. We always dealt with the Toms River office.
This company has been truly a pleasure to work with. Guy has taken care of all my concerns since the first day I walked into his shop 3 years ago.
Unfortunately I have been going there for 2 years, Kevin is always pleasant, Always there at least 20 minutes before they open since I always get there for the first appointment an 1/2 hour before they open and Kevin was even there during the snow storm in the winter. If you have to get this device installed – well, Live & Learn but make sure you choose a reliable, reputable Device company. Interlock Device Of NJ is just that. Kevin, You Rock!
Had interlock for six months interlock device functioned perfectly. The service was very great and I never had a problem. Juan did my interlock and removal and was very fast and precise. Five stars!
I come here every other month and it’s always and good experience. Kevin is very helpful and very friendly.
Genuine, hard working, fast great customer service
Juan at North Brunswick did my install and service appointments. Always a smooth experience. He is fast and professional. thank you!
Love This Place Quick In & Out Great Service! S/O Matthew Great Dude!
Guy has helped me out when we ran into issues. Quick and easy service. Highly recommended.
Quick and easy. In and out and go about your day
Guy was great. Got me in and out quick.
Very good experience
The guys at the Kenilworth place Anthony & Juan are always nice and respectable to me. Even when I miss my appointment day or time they always find a way to squeeze me in. Keep up the good work guys
Fast service, good location, Kevin is good to work with.
Joe is a great guy, he does his job very well and is super nice and friendly. He makes this obligatory appointment actually enjoyable because he’s personable and definitely a hard worker. Weird to say but I’ll probably miss coming here (don’t worry I won’t though because I’m not going to break the law- learned my lesson). He’s awesome!
Great job. Juan and Anthony were very helpful and professional
Great experience, efficient, and friendly.
Great job. Very professional experience
Always have a pleasant experience! Joe helped me today and fixed my handset last time! Very friendly guy!
The staffing was very helpful, and worked with me while trouble shooting issues with my car (unrelated the the interlock device). Big thanks to them, would recommend others to do business with them.
chris is a pleasure to deal with. very helpful and always answers any questions that i have. considering the circumstances it has been a pleasure working with everyone at interlock device of nj and if needed by anyone i know this is where i will recommend.
Sarah is the best employee, she helped we immensely to schedule my appointment very promptly, this experience has been more pleasant than I expected, even right before Thanksgiving they were able to get me right in.
People are very friendly there, especially Chris. The device is easy to use, a lot easier then I expected. I would recommend this company to others.
Great service. Very friendly. Would recommend to anyone in need of these services.
They were really nice and understanding, especially Leeann in the office. I would send anyone to this company if they need the device. Jennifer J.
Interlock device of New Jersey was great, they were always able to accommodate my appointments even when i needed to change it at the last second. Chris was able to return my calls and fully explain any technical questions about the device. I would definitely recommend them to anyone who needed the device for whatever reason.
Mulloy- Every time I come in for my re-calibration, Dave is very helpful and he does great fast service. I’m almost done my time an I’ve never had any problems. Thanks DAVE
Leeann and Chris were always courteous and prompt and were a pleasure to do business with. Nice knowing you guys but you will never see me again!! Removal today and it was a much better experience than I expected! Thanks again.
Mitch S. Nov -10, 2011 Very helpful, friendly, and quick. whenever i call for an appt they fit me right in. If you have to get this machine installed in your car for whatever reason definitely go here!!!
Very helpful every time I had to call or go in… They always call back when you need. Very quick when you have to make an appointment to get your machine calibrated or installed/removed. If you have to get this machine installed in your car for whatever reason definitely go here!!!
Although I don’t like paying every month, I do like showing up. The service is quick and the staff is beyond friendly.
Chris is great. I have been working with Interlock NJ/Berlin since June and he has made the entire experience much less stressful than I ever imagined! The whole team is always very friendly and helpful. Chris always explains everything that he is doing and I look forward to seeing them every two months! Thanks so much for all of your help. I would recommend this location to anyone who needs to have the device installed. 🙂
Great service, nice people. I highly recommend them if you need an interlock device for your car.
All of the employees here at the North Brunswick shop have been kind and courteous. I had several issues with the machine and trying to learn how to use it and Mike took a lot of time to help me figure it out. He had a lot of patience with me. I do know of a few people that need to have this system installed and have recomended them to go to this location.
I have been an Interlock customer for nearly a year now. Chris my calibration tech has provided exceptional service.
These folks have been friendly & helpful & flexible (in rescheduling appointments). Mike, at the N. Brunswick location; and LeeAnn on the phone, have both been really easy to work with. Also the device has worked flawlessly. Highly recommended – although I do not recommend you put yourself in a position to require one of these devices – if you know what I mean. LOL
Friendly staff. Easy install and maintenance. I’m in and out. Made my experience very nice.
I have been going to this location since July. I shopped a round a little to begin with and found this place to be the most pleasant. Mike did a fantastic job. The location and employees here are very professional. I would suggest this place to anyone that needed an interlock device!
the guy who works there is always very nice and attentive and answers any questions you may have ….I would definitely recommend this establishment if you find yourself in need of a device…so don’t drink & drive but if you do keep interlock device on your speed dial..
I can personally tell you that Mike, the technician at this location, will go out of his way to to make a not so pleasant situation go as smoothly as possible. I would definitely recommend this shop to anyone in need!
I shopped around and called this company and found it to be a most pleasant experience. The North Brunswick location had me in and out in no time! Very friendly and professional atmosphere. If you need an Interlock Device and you are in the Brunswick area this IS the place!
The employees are very nice and made the experience extremely easy and comfortable. I would recommend anyone that has to have an interlock device installed to use IDNJ.